The 2023 Subaru Love Promise Customer Commitment Award

The 2023 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2023 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Lacy Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well. Some of the local charities we're involved in are the Fort Nightly Club, Kiwanis Club, and Rotary Club. We're also quite involved with many community organizations.

Did Lacy Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Lacy Subaru

Subaru and Lacy Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Service Dogs for Veterans - Beth K

Glenville Rotary Foundation and the Doggie Paddle for Veterans program is SO grateful to Lacy Subaru of Catskill, NY for their very generous donation to our Veteran’s service dog project. The financial contribution will significantly increase the success of the Doggie Paddle for Veterans project in getting the word out on the life-saving difference a service dog can make for a Veteran. The Glenville Rotary Foundation and Glenville Rotarian / Army veteran Jimmy Thomas share a dream - to match service dogs with qualified veterans who are in need of a service dog that will assist a veteran, in an affordable way. Service dogs can be very expensive and since many qualified veterans cannot afford a trained service dog, many Veterans may never come to know the comfort, peace and guidance a service dog can bring into their life. With the help of a program like Doggie Paddle for Veterans and corporate sponsor, Lacy Subaru of Catskill, NY more Veterans can be assisted by this program. Additionally, the program has recently located a dog resource in Alabama that is willing to donate to the Doggie Paddle for Veterans program by providing pure bred Labrador Retriever dogs. These dogs are specifically bred to be working dogs and are being donated to the Doggie Paddle Program based on their intense desire to bond with humans. Once the dogs are picked up from Alabama and delivered back to NYS, they will be delivered to foster homes, where they will have some time to acclimate to their new surroundings before being matched with a veteran. The chosen veteran will then be required to attend service dog training with their matched “service dog in training.” Each dog will be specifically trained to assist a veteran in assisting in meeting that individual’s particular medical need. The first trip to acquire the donated dogs has been completed the first week of May 2023! Three wonderful dogs are now in NYS awaiting their forever home with their chosen veteran. Subaru funding will help pay for the training of these service dogs, provide for the physical and medical care of the dogs, pet supplies, food, tick and flea collars, physicals and so much more. The bigger picture is that the Lacy Subaru donation is going towards helping qualified veterans live a richer, fuller life with the help from their service dog. Having a service dog by their side will mean the world to many veterans, whose health histories may not have allowed them to take part in events that we take for granted, such as food shopping and socializing. Glenville Rotary Foundation’s Doggie Paddle for Veterans program hopes to decrease veteran suicide rates. Glenville Rotary Foundation and Doggie Paddle for Veterans program wish to thank Lacy Subaru for their generous donation and working in collaboration bringing joy, calm and health back into the life of a veteran. We thank Subaru, Lacy Subaru of Catskill, NY for helping us give back to our deserving US veterans who have given so much to all of us.

Rotary Club of Glenville NY Foundation
Service Dogs for Veterans

Subaru Loves the Earth, Acts Locally - Crane D

Palenville the Hamlet is the community organization for a tiny 1000-person settlement in the town of Catskill, NY, and every Earth Day we hold a Roadside Cleanup after the snow melts and before the underbrush covers up the trash thrown from cars during the long winter months. A crew of volunteers assembles, divides up the roads, then spreads out on foot to gather up the beer cans, Styrofoam cups and Lord knows what else they come across. Five years of experience have taught us that those bags get heavy fast, so we ask the volunteers to periodically stop, tie them off and leave them at the side of the road. I then drive the roads in my Outback, picking up the easy-to-spot bright yellow bags and ferrying them to a dump truck provided by the Catskill Highway Department. A couple of weeks before the 2023 event, my phone rang and it was the man at Lacy Subaru who had sold me my Outback several years before and he had just seen our promotion for the event on Facebook. "What can we do to help?" he asked. I paused for a moment, because we already had the bags and the vests, then I said "we could really use some gloves." "Done," he said. "How many?" I gave him a number, thanked him and we hung up. A week before the event, he called back. "Your gloves are here." I picked the Amazon box up at Lacy and when I got home, there were not only twice as many as I had asked for, in three sizes, but best of all, they were perfect for the job, with a tough wool-like fabric on the back of the hand that stretched to fit and a thick latex rubber on the palm and fingers that was puncture-proof. When the volunteers showed up on Earth Day, they all brought their own tired work or gardening gloves, but when they saw these new gloves, they were like kids. Everyone wanted a pair and everyone got a pair that fit perfectly. The funniest part was when I told them Lacy had provided them, so many told me "Wow, that's where I got my Subaru!" And I ended up spending the day driving around with a half-empty Amazon box of gloves and a bunch of bright yellow bags filled with trash in the back of my Outback, loving the Earth and acting locally. Thanks, Lacy, for being such a good neighbor!

Palenville The Hamlet
Subaru Loves the Earth, Acts Locally

Precious - Wendy G

Through our partnership with RC Lacy Subaru, we hosted an adoption event on October 22. We brought eight dogs to 25 Maple Ave, Catskill, NY and by the end of the event, Everlasting Hope Animal Rescue and RC Lacy Subaru helped three dogs find their perfect, loving homes. Thanks to Nicole Lacy and Jarrod and Dylan from RC Lacy Subaru, we were able to hold a successful adoption event with a Halloween theme. Those who attended enjoyed seeing the pups in costume. One of the pets adopted in October was Precious, a beautiful young cat that was brought to our rescue from New Jersey. Precious had a routine surgery on a back leg which required that her activity be restricted and the leg bandaged while she healed. Unfortunately, her elderly owner was unable to comply with these important aftercare requirements, resulting in an infection which cost Precious her back right leg. After healing from her amputation, a concerned family member contacted us to find Precious the perfect home. She now lives with a very happy, loving woman with a big window to sit in. She truly is precious.

Everlasting Hope Animal Rescue

For the Children - Kerry O

We can't thank RC Lacy Subaru enough! Every year they choose us to be their partner for Subaru loves learning. We have gained so many books and ideas from this program and the kids absolutely love it! They do so much for their community and this is just one reason why they're so great!

For the Children

Thank You - Maryanne K

The Greene County Woman's League is a Not For Profit Organization whose mission is to provide Greene County Cancer patients with assistance in paying medical expenses resulting from the diagnosis and treatment of cancer. With the Help of Lacy Subaru and the Share the Love Event we were able to continue to assist the cancer patients in Greene count. Every penny we raise goes to cancer patient support all our work is volunteer. Thank you Subaru and Lacy's.

Thank You

For the love of Cooper - Wendy G

Cooper came to Everlasting Hope Animal Rescue in February 2021. He had been surrendered to a high-kill shelter in South Carolina, a three year old hound mix. It’s very likely that he was tied in someone’s backyard for most of his life. He was shy, quiet, kept his kennel spotless, got along well with other dogs, but just didn’t get noticed. Due to his hound tendencies, a fenced yard was a must or an adopter committed to regular leash walks (did I mention that he didn’t do so well on a leash?). Finally on October 30th, after over 8 months in rescue, a young couple came to meet 3 dogs. When it was Cooper’s turn, it was obvious immediately that he absolutely loved the man. He sat at his feet and gazed up at his face. When the man went to retrieve something from his car, upon his return Cooper could not contain his excitement. We had never seen this side of him. The couple chose Cooper to adopt. They are avid walkers, live near a public trail, and spend a lot of time there with Cooper. The pictures they have sent show a very happy dog and his happy family. Sometimes an underdog just blends in and isn’t noticed. No fancy colors, no tricks, just a hound waiting patiently for someone to see how sweet and gentle he is. Lacy Subaru is always there for us - adoption events, sharing our posts on social media, and several of their staff are adopters! We are very grateful to the Lacy family and Subaru for all they do for pets.

Everlasting Hope Animal Rescue
For the love of Cooper

Lasting Memories - Leanna B

The support Lacy Subaru has provided to Everlasting Hope Animal Shelter goes beyond words. So many animals have been surrendered through the pandemic which is a hardship. But the charity they have provided has helped this shelter save so many animals, we are so pleased that local businesses are able to help others in the community. We are sure it hasn't been easy for anyone this year but the Lacy family stepped up again. They are active in the community helping so many organizations, thankfully they included the shelter, I believe one of Subaru's favorites! Thank you again Lacy Subaru for your support saving animals like our little Baby.

Lasting Memories

Catskill and "Subaru Loves Learning" - Junait S

A few years ago, I worked as an Assistant Principal in a middle school. Our school subscribed to the "Subaru Loves Learning" initiative where they brought dozens of science books for our kids to use for their classes. Our local dealership RC Lacy Ford Lincoln and Subaru came to campus and brought a brand new Impreza and newly redesigned Crosstrek. While I was helping unload the boxes from the Crosstrek, I fell in love with the Crosstrek and ended up purchasing one from the dealership a few months later! I had such a great experience with the dealership that I recruited my family and friends to purchase their cars from there as well. To date, we just picked up our new Subaru Ascent to get our family safely around town. We are so thankful for Subaru and RC Lacy!

Catskill and "Subaru Loves Learning"

Positive vibes during a pandemic - Nicole L

Covid-19 has affected everyone. During this unknown times we have tried to stay positive and keep the traditions and yearly fundraisers going. With 2019's Subaru Share the Love we were able to finally meet with Everlasting Hope Animal Rescue in September (yes we know a little later than usual) to present them with the check from the money raised! Seeing the smile on their faces once they received the check was well worth the wait! Everlasting Hope Animal Rescue has been able to continue to save and give animals a second chance because of events and fundraisers like Subaru Share the Love. Our story had such an impact, even Subaru of America shared our story for the country to see!

Everlasting Hope Animal Rescue
Positive vibes during a pandemic

Lacy's to the Rescue! - Wendy G

Thank you to RC Lacy Subaru and Subaru of America! We are honored to be chosen to be the recipient of your Share the Love Event. A portion of the sale of each Subaru sold by RC Lacy in 2018 was donated by Subaru of America to the non-profit of the dealer’s choice. And RC Lacy added $2,500!! Eddie (the black and white terrier) was adopted from EHAR into the Lacy family last year. We are so honored to receive this donation which will have such a tremendous impact on our rescue. (In case you can't see the amount on the check, it is $12,481!!!) This money has gone towards is a new air conditioning and heating unit for our shelter, a new meet and greet fence so these animals have more room to get to know their furever home, as well as a trailer that has helped transport a lot of these animals to and from major adoption events. We are honored to be chosen once again for this year’s Share the Love non-profit group and we can’t thank the Lacy’s enough!

Lacy's to the Rescue!